Terms of service

Return & Refund Policy — Suncoast Designs

At Suncoast Designs, we want you to love your order. If something isn’t right, we’re here to help.

Returns

We accept returns on eligible items within 14 days of delivery. To be eligible for a return, your item must be:

  • Unworn, unused, and in its original condition
  • In the original packaging (if applicable)
  • Accompanied by proof of purchase

Custom or personalized items may not be eligible for return unless they arrive damaged or defective.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photos of the issue. We will review the situation and offer a replacement or refund where appropriate.

Refunds

Once we receive and inspect your return, we will notify you of approval or rejection of your refund.

  • If approved, your refund will be processed to your original payment method
  • Please allow 3–10 business days for the refund to appear, depending on your bank or payment provider

Shipping costs are non-refundable unless the return is due to our error.

Exchanges

We replace items only if they are defective, damaged, or incorrect. If you need an exchange, contact us and we’ll help you get it resolved quickly.

Non-Returnable Items

Certain items are not eligible for return, including:

  • Custom or personalized products
  • Sale or clearance items (if marked final sale)

How to Start a Return

To start a return, contact us at:
[your support email here]
Include your order number and a brief explanation of the issue.

If you want, I can also:

  • Make this sound more “strict” (better for reducing refunds/chargebacks)
  • Or more “friendly/conversion-focused” (better for sales)
  • Or format it directly for Shopify’s policy page with HTML styling


now a terms of service

Here’s a clean, professional Terms of Service for Suncoast Designs that you can paste directly into Shopify:

Terms of Service — Suncoast Designs

Welcome to Suncoast Designs. By accessing our website or purchasing from us, you agree to the following Terms of Service. Please read them carefully.

1. Overview

This website is operated by Suncoast Designs. Throughout the site, the terms “we,” “us,” and “our” refer to Suncoast Designs. By using our website or purchasing from us, you agree to be bound by these Terms of Service.

2. Online Store Terms

By agreeing to these Terms, you confirm that:

  • You are at least the age of majority in your state or province of residence, or you have given consent for any minor dependents to use this site
  • You will not use our products for any illegal or unauthorized purpose
  • You will not violate any laws in your jurisdiction while using our services

3. Products & Services

We make every effort to display product colors, designs, and details as accurately as possible. However, we cannot guarantee that your device’s display will be completely accurate.

We reserve the right to:

  • Modify or discontinue products at any time without notice
  • Limit sales of products to any person, region, or jurisdiction
  • Refuse service to anyone for any reason at any time

4. Pricing & Payments

All prices are listed in USD unless otherwise stated. We reserve the right to change prices at any time without notice.

We accept secure payment methods through Shopify’s payment processing system. You agree to provide current, complete, and accurate purchase information.

5. Shipping & Delivery

Shipping times are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, weather, or other external factors once an order has been shipped.

6. Returns & Refunds

Please refer to our Return & Refund Policy for details on returns, refunds, and exchanges.

7. Intellectual Property

All content on this site, including logos, designs, images, product graphics, and text, is the property of Suncoast Designs and may not be copied, reproduced, or distributed without permission.

8. User Information

You agree that any information you provide to us is accurate and current. We are not responsible for issues arising from incorrect or outdated information provided by customers.

9. Limitation of Liability

Suncoast Designs is not liable for any direct, indirect, incidental, or consequential damages resulting from the use of our products or website.

All products are provided “as is” without warranties of any kind, unless otherwise stated.

10. Third-Party Services

We may use third-party providers (such as Shopify, payment processors, or shipping carriers). We are not responsible for their actions or services.

11. Changes to Terms

We reserve the right to update or change these Terms of Service at any time. It is your responsibility to review this page periodically.

12. Contact Information

For questions about these Terms, please contact us at:
suncoastdesignsco@gmail.com